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Terms and conditions

Use of London Transport Museum’s (LTM’s) website, (and its sub-sites, including and, is governed by the following usage terms and conditions.

If a user does not accept these terms and conditions they should exit the LTM website immediately.

London Transport Museum Limited

London Transport Museum Limited is a charitable company registered in England and Wales (company number 6495761 registered charity number 1123122) whose registered office is at Windsor House, 42-50 Victoria Street, London SW1H 0TL. London Transport Museum Limited is a subsidiary of Transport for London and as such is a company controlled by a local authority for the purposes of Part V Local Government and Housing Act 1989.

London Transport Museum (Trading)

Limited London Transport Museum (Trading) Limited is a company registered in England and Wales (company number 6527755) whose registered office is at Windsor House, 42-50 Victoria Street, London SW1H 0TL. London Transport Museum (Trading) Limited is a subsidiary of Transport for London and as such is a company controlled by a local authority for the purposes of Part V Local Government and Housing Act 1989. TfL may at any time revise these Terms and Conditions without notice. It is up to the user to regularly review the Terms and Conditions in case there are any changes. Continued use of the TfL website after a change has been made is to be treated as acceptance of that change by the user.

Personal information we collect may include:

  • your name, title
  • gender (where you choose to provide this);
  • date of birth;
  • postal address, email address and phone number;
  • family and spouse/partner details, relationships to other donors and/or Members and Patrons;
  • current interests and activities;
  • ticket purchase and event registration / attendance;
  • payment card data;
  • online retail purchases;
  • contact preferences;
  • information on any donation that you make to the Museum including Direct Debit and bank account information where applicable;
  • Gift Aid status;
  • details of correspondence sent to you, or received from you;
  • donor status and wealth assessment information;
  • employment information and professional activities;
  • where relevant, selected media coverage;
  • any other information provided by yourself at the request of London Transport Museum.

We may collect your information in several different ways:

Most of the information we hold is provided directly by you.  For example, you may give us your information in order to purchase a ticket or sign up for one of our events, request our newsletter, make a donation, or purchase something from our online shop.  We will also collect your information if you email, phone or write to us.  If you telephone LTM, your call may also be recorded for training and quality purposes.

You may also have provided us with your information if you are a LTM Volunteer, Trustee, Patron or any other type of supporter or member.

Depending on your privacy settings, we may also collect information about you from your interaction on one of the Social Media platforms we use; for example if you post on our Facebook or Twitter pages or visit our YouTube channel.

If you are a member of the London Transport Museum Friends, they may share your personal information with us, where you have agreed they can do so.

On some occasions we may also collect publicly available information about you.  You can read more about this in the sections below.

How we use your personal information

LTM uses your personal information in four main ways:

  1. To administer and fulfil your ticket order, online purchases or donations, including processing Gift Aid;
  2. To maintain an accurate record of your relationship with us and manage your contact preferences;
  3. To administer, operate and improve our events, exhibitions and fundraising activities; and
  4. Where you have agreed, to send you information about the Museum

If you have agreed to receive our newsletter, we will send you regular updates that will include information about the Museum’s work, as well as our events, special offers and fundraising activities.

If you attend a specific event (for example a guided tour, or one of our debates or talks) we may contact you afterwards to obtain your feedback.

There are some membership and donation communications that we are required to send regardless of your contact preferences. These are essential communications, deemed necessary to fulfil our contractual obligations to you.   These may include Direct Debit confirmations and advanced notices, thank you letters, renewal of Membership cards and renewal reminders, Gift Aid confirmation letters and querying returned mail or bounced Direct Debit payments with you.

Supporter profiles and targeting communications

Sometimes we may combine your personal information with information available from other publicly available sources.

We do this for a number of reasons; for example so that we can send better communications more likely to interest you – or to provide an improved Museum experience for our supporters and visitors.  It also helps us to build a better long term relationship with all of the people who support us currently – or who may do so in the future.  Importantly, it enables us to raise more funds, more quickly and so support the wide and varied work that takes place at London Transport Museum.

We may analyse geographic, demographic and other information relating to you and we may use additional information from third party sources when it is available.  Such information is only compiled using publicly available information about you. Some examples of the resources we might use include:

  • Royal Mail National Change of Address database (NCOA);
  • BT Operator Services Information System (OSIS);
  • WealthEngine, a wealth intelligence database;
  • Reviewing employment information that you have made publicly available via social media;
  • Newspaper articles, publications and company websites;
  • Companies House, Bordex and other company information databases;
  • Charity Commission and Office of the Scottish Charity Regulator (OSCR) registers.

Occasionally LTM may use aggregated, depersonalised information to carry out other research and analysis.  Examples may include looking at which geographic areas our visitors travel from, or which age groups visit us. Individuals cannot be identified using this data.

LTM does not undertake any profiling or make other decisions or assumptions about you based solely on the use of automated systems, databases or computer applications.

Sharing personal information

LTM has contracts with a number of third party service providers that support the day-to-day operation of the Museum, website, our fundraising activities and our shop.

Where we appoint an external supplier any such arrangements will be subject to a formal agreement between London Transport Museum and that organisation or individual to protect the security of your personal information.

Where you explicitly agree, we may share your personal information with the London Transport Museum Friends, a separate charity that works closely with the Museum to support its objectives and fundraising activities.

We will never pass your personal information on to any other organisation for marketing purposes and do not sell or rent personal information to third parties for any purpose.

If you have made a Gift Aid declaration, we may disclose the information you provided to HMRC for the purpose of reclaiming Gift Aid on your donation(s).

In some circumstances, disclosures of personal information to the police (and other law enforcement agencies) are permitted by data protection legislation, if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders. Before any such disclosure takes place, the police are required to demonstrate that the personal information concerned is necessary for them to carry out a proper investigation. Each police request received by TfL is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and carried out in accordance with relevant guidance issued by the Information Commissioner’s Office.

Length of time we keep your information

The Museum will retain personal information in line with its data retention policy.  This means that we will not hold information for longer than is necessary for the purpose we obtained it for.

To ensure that we do not retain inaccurate, out-of-date or irrelevant information, information will be regularly reviewed and we will delete anything that we no longer need.

Overseas processing

LTM and its service providers may process your personal information in countries within the European Economic Area (EEA) and worldwide. These locations include the Netherlands and the USA.  Any such processing will be carried out in strict accordance with UK and EU privacy legislation and the appropriate contractual safeguards which LTM has put in place.

Privacy and cookies

We take the privacy of customers and supports very seriously and a range of robust policies, processes and technical measures are in place to control and safeguard access to, and use of, the personal information we hold.

London Transport Museum is part of Transport for London (TfL), for more information about how we process personal information visit the Privacy & Cookies section of the TfL website.


While LTM tries hard to ensure that these websites are functioning correctly and are as accurate as possible, this will not always be achievable and therefore the following disclaimer applies.

These websites are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy and security. LTM does not guarantee or represent that the content and/or facilities available or accessible via these websites will always be accurate, complete or current or that access to these websites will be uninterrupted.

LTM expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned from the use or inability to use these websites, whether directly or indirectly resulting from inaccuracies, defects, viruses, errors – whether typographical or otherwise, omissions, out of date information or otherwise.

Accessing these websites and the downloading of material from them is done entirely at the user’s own risk. The user, and not LTM, will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if LTM has been advised of the possibility of such damage.


These websites may contain links to other websites over which LTM has no control. Such links are supplied solely for the convenience of users. LTM is not responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them or the organisation or persons providing them in any way. LTM does not guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Providers of other websites may place text-based links to pages on the LTM websites without seeking prior permission. However such links must not open LTM website pages into frames within another website. Pages from the LTM websites must be loaded into the user’s entire browser window.

The use of the LTM logo or the logos of any associated or subsidiary organisations must not be used for promotional or linking purposes unless prior approval in writing has been given. Please contact the Museum’s Marketing and Development department (via the main switchboard) for further details on obtaining such approval.


These terms and conditions will be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes between a user and LTM arising out of the access or use of these websites. Omission by LTM to exercise any right under these terms and conditions will not constitute a waiver of such right unless expressly stated by LTM in writing.


Unless expressly stated, the copyright and other intellectual property rights (such as, design rights, trademarks, patents etc.) in any material provided on the LTM websites remains the property of LTM (or as the case may be another rightful owner). LTM-owned material on these websites, including text and images, may not be printed, copied, reproduced, republished, downloaded, posted, displayed, modified, reused, broadcast or transmitted in any way, except for the user’s own personal non-commercial use. Permission for any other type of use must be obtained – LTM Marketing and Development may be contacted for details.